7. Troubleshooting

Cause

The EVP-1 adapter is not pushed far enough into the OBD2 port

Solution

Push EVP-1 firmly into the OBD2 port.

Cause

The vehicle ignition is not switched on

Solution

Switch on the ignition (READY mode).

Cause

The vehicle has a damaged OBD2 connector

Solution

Test EVP-1 in another vehicle.

Cause

The EVP-1 adapter is damaged

Solution

Contact customer support.

Cause

The adapter is paired in the system settings

Solution

Unpair EVP-1 in the system settings and pair it in the EVpie app.

Cause

The phone’s Bluetooth is turned off

Solution

Turn on Bluetooth.

Cause

The adapter is not in the vehicle or is not properly inserted into the OBD2 port

Solution

Push EVP-1 firmly into the OBD2 port.

Cause

The vehicle control unit does not respond in a standard way

Solution

Enter the VIN manually.

Cause

The acceleration was not intense enough or was too short. The system did not record the required engine load.

Solution

Find a safe stretch of road, make sure the test is running, and press the accelerator pedal more firmly (at least to half power) for 3 to 5 seconds.

Cause

The e-mail message was marked as spam.

Solution

Check the “Spam”, “Promotions” or “Social” folders in your mailbox. You can also find the report after signing in to your user account at ev-pie.com or ev-pie.biz.

Cause

The phone lost its internet connection after the test.

Solution

Make sure your smartphone is connected to the internet. You can also find the history and status of generated reports directly in your profile in the EVpie app.

Cause

There are not enough credits in your account to run the test.

Solution

Purchase the required number of credits at ev-pie.com or ev-pie.biz.